Privacy Policy

1. Introduction

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Welcome to Voluntours Colombia. We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.voluntours-colombia.com or engage with our volunteer and travel programs.

 

Voluntours Colombia is registered in Colombia under NIT 700438516-9 and operates from Zamia Hostel, Cra. 35 # 54-109, Bucaramanga, Santander, Colombia.

 

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

 

2. Information We Collect

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2.1 Information You Provide Directly

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We collect personal information that you voluntarily provide to us when you:

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• Fill out our contact or booking form on the website

• Apply for a volunteer program or travel package

• Send us an email or contact us via social media

• Subscribe to our newsletter or blog

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This information may include:

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• Full name and date of birth

• Email address and phone number

• Country of residence and nationality

• Travel dates and program preferences

• Emergency contact details

• Health or dietary information relevant to your program (where voluntarily provided)

 

2.2 Information Collected Automatically

 

When you visit our website, we may automatically collect certain technical data, including:

 

• IP address and browser type

• Pages visited and time spent on the site

• Referring URL and device type

• Cookies and similar tracking technologies (see Section 7)

 

2.3 Information from Third Parties

 

We may receive information about you from third-party platforms such as Google, Instagram, Facebook, or LinkedIn if you interact with our profiles or advertisements on those platforms.

 

3. How We Use Your Information

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We use the information we collect for the following purposes:

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• To process your booking or program application and communicate with you about it

• To respond to your inquiries and provide customer support

• To send you relevant information about our programs, promotions, and travel tips (with your consent)

• To improve our website, services, and user experience

• To comply with legal obligations applicable in Colombia and internationally

• To ensure the safety and wellbeing of program participants

• To prevent fraud and protect the integrity of our services

 

4. Legal Basis for Processing

 

Where applicable (for example for users located in the European Economic Area or Switzerland), we process your personal data on the following legal bases:

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• Contractual necessity — to fulfill your booking or program application

• Legitimate interests — to operate and improve our services

• Consent — for marketing communications and optional data collection

• Legal obligation — to comply with applicable law

 

You may withdraw your consent at any time by contacting us at info@volunteer-colombia.com.

 

5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:
 

• Partner foundations and social initiatives in Colombia that run the volunteer programs you participate in

• Accommodation providers (such as Zamia Hostel) involved in your program

• Trusted service providers who assist us with website hosting, email delivery, and analytics — under strict confidentiality agreements

• Regulatory or law enforcement authorities if required by Colombian law or applicable international regulations

 

All third parties with whom we share data are required to handle it securely and in accordance with this Privacy Policy.

 

6. International Data Transfers

 

As an organization based in Colombia receiving participants from around the world, your personal data may be transferred internationally. We take appropriate safeguards to ensure that such transfers comply with applicable data protection laws, including the Colombian Personal Data Protection Law (Law 1581 of 2012) and, where relevant, the EU General Data Protection Regulation (GDPR) and Swiss data protection legislation.

 

7. Cookies and Tracking Technologies

 

Our website (built on Wix.com) uses cookies and similar technologies to enhance your browsing experience and gather analytics. These include:

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• Essential cookies — necessary for the website to function

• Analytics cookies — to understand how visitors interact with the site (e.g. Google Analytics via Google Tag Manager)

• Marketing cookies — to deliver relevant content on social platforms

 

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

 

8. Data Retention

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We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking and program records are generally retained for a period of 5 years following the completion of a program. Marketing data is retained until you withdraw consent or unsubscribe.

 

9. Your Rights

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Depending on your location, you may have the following rights regarding your personal data:

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• Right to access — request a copy of the data we hold about you

• Right to rectification — request correction of inaccurate data

• Right to erasure — request deletion of your data in certain circumstances

• Right to restriction — request that we limit how we process your data

• Right to data portability — receive your data in a structured, machine-readable format

• Right to object — object to processing based on legitimate interests or for direct marketing

• Right to withdraw consent — at any time, without affecting prior lawful processing

 

To exercise any of these rights, please contact us at info@volunteer-colombia.com. We will respond within 30 days. Colombian residents may also contact the Superintendence of Industry and Commerce (SIC) at www.sic.gov.co for data protection complaints.

 

10. Data Security

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We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

11. Children's Privacy

 

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

 

12. Third-Party Links

 

Our website may contain links to third-party websites, including our social media profiles (Instagram, Facebook, LinkedIn, YouTube, TikTok). We are not responsible for the privacy practices of those platforms and encourage you to review their respective privacy policies.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on our website with a revised ‘Last updated’ date. We encourage you to review this policy periodically.

 

14. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

 

Voluntours Colombia

Zamia Hostel, Cra. 35 # 54-109, Bucaramanga, Santander, Colombia

Phone: +57 321 257 73 85

Email: info@volunteer-colombia.com

Website: www.voluntours-colombia.com